Contact Us
Do you have any question?
Our customer service team can help answer your questions.
Call: (801) 731-6051
Email: processing@traceminerals.com or fill out the form with your name, email and message.
Our business hours are Monday – Friday, 9:00am – 5:00pm MST.
The Office and Customer Service will be out from Thursday 12/21 at 5:00 p.m. MST until Tuesday 12/26 at 9:00 a.m. MST.
Amazon Damages and Returns
If requesting a replacement, we require the following:
- Copy of the Amazon
invoice including the order # - Sold by xxx
- Shipping address
- The lot# and exp date of the product received
- Description of the issue.
If requesting a refund, we require the same copy of the
Amazon invoice including the order # and ‘Sold by:’ as well as the reason for
refund.
Please reference the below image for example:
